Warranty Information

NewLine Hardscapes backs our manufactured paver and wall products with a lifetime transferable warranty, guaranteeing our products against manufacturing defects. Color variances and the appearance of efflorescence do not constitute a warranty claim. Any defective products will be replaced; however, replacement labor and transportation costs are not included in this warranty. All warranty claims must be made prior to the removal or disposal of the defective product. We will honor this transferable warranty with a proof of purchase (invoice or delivery ticket).


The natural materials that we use in our paving stones and retaining wall products deliver a range of colors that closely match color samples in catalogs, spec books, color swatch books and online photos. However, NewLine cannot guarantee exact color matching. Our pavers and walls can vary slightly in color depending on environmental conditions. Therefore, colors shown are approximate representations of standard colors and shouldn’t be expected to be an exact match. Final color selections should be made at your local dealer from stock product or displays. NewLine always recommends immediately verifying the product and color upon receipt. If there are any discrepancies, contact your local dealer before continuing your project. Installation of the product constitutes its acceptance.

This warranty does not apply to efflorescence. Efflorescence is a whitish, powderlike deposit that can appear on the surface of concrete pavers. When cement hydrates, calcium hydroxide is formed. A reaction occurs between the calcium hydroxide and carbon dioxide (from the air) to form water-insoluble calcium carbonate, which is then called efflorescence. Efflorescence does not have an effect on the structural performance or durability of the concrete pavers. NewLine includes admixtures in their concrete pavers to help minimize efflorescence, but efflorescence is a natural occurrence in all concrete products. NewLine does not warrant concrete pavers and/or walls that it manufactures against the appearance of efflorescence. Efflorescence may appear immediately or within months following installation. It may remain for months or some of it may wear away. Deposits may be removed from the concrete paver surface by using proprietary efflorescence-removers. Before purchasing or applying any chemicals to remove deposits, please consult your local NewLine dealer for efflorescence removal chemicals.

NewLine pavers with textured surfaces have high and low points on the surface that give it more of an aesthetic appeal. However, pavers with textured surfaces are susceptible to surface scuffing when they are compacted into place. Therefore, these types of pavers should always be compacted with plate compactors that incorporate a protective mat or other medium between the plate compactor and the surface of the NewLine pavers. This system will help ensure that paver surface scuffing is kept to a minimum. These protective mediums include: rubber matting, thin carpet or cardboard. Manufacturers of plate compactors are able to recommend other products that also can be used for this purpose. For further information on interlocking concrete paver details, technical information and recommended construction practices, visit ICPI (Interlocking Concrete Pavement Institute) at www.icpi.org.

A plate compactor should not be used on our York Tile or Overlay pavers. Also, snow removal equipment should have the proper spacing, bumpers and rubber blade guards to protect the surface of the pavers. NewLine will not be held responsible for damage caused by the misuse of compaction or snow removal equipment, leaving scuff marks, or burns, on pavers.

This warranty does not apply to any breakage, chipping or other deterioration that were caused from improper design or installation which does not comply with applicable codes, the ICPI (Interlocking Concrete Pavement Institute), NCMA (National Concrete Masonry Association) and recognized work procedures. Please visit www.icpi.org or www.ncma.org for more information on installation specifications. This warranty does not apply to any damage resulting from a natural disaster or from a deliberate and/or negligible act on the part of the purchaser, owner of the building, installer or any third party.